Refund and Returns Policy

We want you to love what you order from Designer Impex. Every product we create is designed with care, and we hope it brings charm to your space. But we also understand that sometimes things don’t work out—and that’s okay.

Here’s how our return and refund process works, in plain language.

If You Need to Return Something

If the product you received isn’t what you expected—whether it’s damaged, defective, or just not quite right—here’s what to do:

  • Contact us within 7 days of receiving your order.
  • Email us at office@designerimpex.com with your order number, a brief note about the issue, and (if applicable) a few clear photos.
  • Once we review your request, we’ll guide you through the return process.

Please make sure the product is unused and in its original condition with packaging intact.

What Can Be Returned

We accept returns for:

  • Wrong item received
  • Damaged or defective product
  • Design or size mismatch (within reason)

We do not accept returns if:

  • The product was used or altered
  • It’s past the return window (7 days)
  • The item was customized or made-to-order

Our goal is to be fair and flexible, but also practical so we can continue offering great products and service.

Refund Timeline

Once we receive and inspect the returned item, we’ll issue your refund. Here’s how it works:

  • Approved refunds are processed within 5–7 business days
  • The amount will be credited back to your original payment method
  • You’ll get an email confirmation when it’s done

Note: Shipping charges (if any) are non-refundable unless the return is due to our mistake.

Exchanges

If you’d prefer an exchange instead of a refund, we’re happy to help—just let us know in your return email. We’ll check stock availability and arrange the swap.

Order Cancellations

Changed your mind before the item is shipped? No problem.

  • Just contact us within 24 hours of placing your order for a full cancellation.
  • If the item has already been shipped, we’ll guide you through the return process instead.

Contact Us

Your satisfaction is important to us! If you need to initiate a return or have questions about our policies, reach out at:

Designer Impex
Email: office@designerimpex.com
Phone: +91 9837097293